The Montana Department of Justice today announced its Motor Vehicle Division (MVD) recently received two awards from the American Association of Motor Vehicle Administrators (AAMVA).
“Our Motor Vehicle Division has worked hard to offer outstanding customer service and convenience to the public, to Montana’s auto dealers, and to our law enforcement community,” said Attorney General Tim Fox. “I’m pleased our MVD team has been recognized for its efforts to integrate technology and best practices to offer tax payers improved and efficient services.”
The first honor MVD received from AAMVA was its Customer Convenience Award for MVD’s Drivers Services Appointment Scheduling System. This system replaced an outdated program with an on-line system that’s mobile friendly and enables customers to schedule, change, or cancel their appointments. The new system includes text message and email notifications and reminders, links to MVD’s web page, and is easy to use for both customers and staff.
Secondly, AAMVA honored MVD with the Improvement through Efficiencies Award for the division’s Montana Vehicle Dealer Licensing Efficiency Project. MVD Administrator Sarah Garcia said, “In the past, licensing Montana vehicle dealers was a paper-intensive and time consuming process involving multiple MVD employees. We’ve redefined the vehicle dealer licensing business process, applied a practical, already in-place technology that enabled dealer licensing files to be electronically exchanged, and allowed access to the same files to our staff so they can work through the licensing process simultaneously with our customers.”
In 2015, MVD processed over 220,000 total cards, which includes standard licenses, commercial licenses, and identification cards for Montanans. In that same timeframe, MVD also licensed 1,146 vehicle dealers in the state. To access MVD’s services, visit https://dojmt.gov/driving/.
Founded in 1933, AAMVA serves North American motor vehicle and law enforcement agencies to accomplish their missions. The association’s vision of Safe Drivers, Safe Vehicles, Secure Identities, Saving Lives guides AAMVA’s activities, resources, and programs in driver licensing, vehicle titling/registration, motor carrier services, identity management, and technology solutions. For more information about AAMVA and its awards program, visit www.AAMVA.org.